Box Office » 509-853-2787

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The Capitol Theatre is pleased to provide the following services to our patrons with disabilities. If you have any questions or concerns, please call 509.853.8000 or e-mail We welcome your feedback on enhancing our services.

Free Listening Systems for use in either theatre are offered for hearing impaired patrons. Sit anywhere and enjoy enhanced sound quality with a listening system utilizing “FM” transmission. To request this lightweight earphone unit and small belt pack call the Box Office for details or see an usher prior to the performance.

Wheelchair seating is available in both Capitol Theatre and 4th Street Theatre. Please call the box office at 509.853.ARTS (2787) for more information.

Service Animals, as recognized by Washington State law, are allowed in both the Capitol Theatre and 4th Street Theatre. If you plan on attending a performance with your service animal, please call the Box office ahead of time so we can ensure there is an appropriate amount of space at your seat to accommodate your service animal’s needs.

ADA Title III defines service animals as dogs that are individually trained to do work or perform tasks for people with disabilities. Examples of such work or tasks include guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting and protecting a person who is having a seizure, reminding a person with mental illness to take prescribed medications, calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack, or performing other duties. Service animals are working animals, not pets.

Emotional support animals, comfort animals, and therapy dogs are not service animals under Washington State Law. Other species of animals, whether wild or domestic, trained or untrained, are not considered service animals either. A doctor’s letter does not turn an animal into a service animal. The work or task a dog has been trained to provide must be directly related to the person’s disability.

Presently, the Capitol Theatre Committee charges $2 per ticket added at the time of sale. As of July 1, 2024, the patron user fee will increase to $4 per ticket to support the health and future of our historic theatre. This fee is not a service fee, but goes directly to the maintenance of the building, and assures the 100+ year legacy of community support continues through the coming century. 

Wheelchair Seating - available on the Orchestra Level of the Theatre, call the Box Office for advance reservations.

Elevator - designed for our handicapped patrons is available for travel between the Orchestra Level and the Lower Level only.

Restrooms - located on the Mezzanine and Lower Level (includes handicap facilities) of the Theatre

Refreshments - available on the mezzanine and in the lower lobby before the performance and during intermission. All beverages brought into the auditorium must be in a Capitol Theatre House cup with the lid sealed. Water bottles purchased at one of the Capitol bars are permitted in the auditorium without a Capitol Theatre House cup. All outside beverages are strictly prohibited. Food is not allowed in the auditorium. 

Seating Map

The entrance to the 4th Street Theatre is located on 4th street, east of the Capitol Theatre Main Stage entrance.

Wheelchair Seating - always available, no need to call for advance reservations Elevator - wheelchair accessible and available for travel between the 4th Street Theatre Lobby and the 4th Street Theatre

Restrooms - located on the same floor as the theatre, includes handicap facilities

Refreshments - available before performances and during intermission in the 4th Street Theatre (includes beer and wine).

All Tickets and Subscriptions are final and non-refundable, including fees. 
You may purchase tickets online, by phone, or in person at the Capitol Theatre box office. Tickets purchased over the phone can be delivered via regular mail if purchased two weeks before the event; otherwise, tickets will be held at will call for you to pick up at your earliest convenience. For over-the-phone ticket purchases and more information about our current or upcoming season, please contact the Capitol Theatre Box office at 509-853-2787 from 11 am to 4 pm, Monday through Friday, and on show days, 11 am to 30 min after the ticketed performance begins.

If you’re unable to attend a performance, you may donate your tickets to The Capitol Theatre and receive a tax-deductible receipt for your income taxes. Ticket donations must be arranged at least 24 hours before your scheduled performance. To donate, Please Call the Box Office at 509-853-2787 or email at to arrange your donation.  

Season ticket subscribers may exchange their tickets for a different performance of the same show. If you lose or forget your tickets, please call 509.853.ARTS (2787) or 877.330ARTS (2787) for a replacement at no cost. You may pick up your tickets at the box office on the day of the show. 

Capitol Theatre offers digital e-tickets for some shows. If print-at-home delivery is available, all tickets will be sent as a PDF via the email assigned to your account. When arriving at the Capitol Theatre, either pull up your ticket on your mobile device or print the tickets on your home printer ahead of time and present it at entry. The Ushers will scan your tickets, providing entry for your group. Tickets may still be delivered via regular mail or held at will call. If you wish to change your delivery method after purchase, please contact the CTC Box Office @ 509-853-2787 or

Most Box office staff these days have seen too many patrons fall victim to ticket scammers taking advantage of selling tickets at two to three times the cost of the original ticket price.  Tickets purchased through the Capitol Theatre Box office or on our official website- are considered valid and are guaranteed seating.  

The resale of event tickets in Washington state is not illegal. Realize that even when a ticket broker is operating within the law, you will still pay much more than the original ticket price. Although the website may appear to be official including the Capitol Theatre's logo, we do not authorize any ticket brokers to sell tickets on behalf of the Capitol Theatre.

Please be aware that if you purchase tickets from a third-party website:

  • We are not responsible or liable for tickets purchased through any third-party website (Ticket Master, Seat Geek, etc..)
  • We cannot replace your tickets if they are stolen or lost.
  • We cannot help you if there is anything wrong with your order
  • You are responsible for contacting the Third-party seller if there is a problem with your tickets
  • We do not guarantee that your ticket(s) are valid and cannot guarantee admittance
  • if your tickets are invalid and you still wish to attend the performance, you will have to purchase additional tickets. 

Help us keep ticket prices affordable and Fair by using this website! For more information or questions call: 509-853-2787


Doors typically open 30 minutes prior to the event at both Capitol Theatre and 4th Street Theatre. These times may vary, please call the Box Office at 509.853.ARTS (2782) for confirmation on a specific event.

All performances start promptly; unfortunately, latecomers cannot be seated until the first suitable pause in the show. Please check tickets for show time.

The lost and found department is located in the Theatre. Check with an usher or phone the box office at 853-2787, Monday–Friday, 11 a.m.–4 p.m. or e-mail with the subject line “Lost & Found.” Please include your name, phone number, seat location, and a description of the item. Lost & Found items are stored for three months, and then donated to charity.

The Box office is located in front of The Capitol Theatre at 19 S. 3rd Street. You may purchase tickets in person at the Box Office with no additional service fees.

Box Office Hours:
Monday - Friday, 11am - 4pm
Show days vary

For many patrons, attending a live performance is a special occasion, but formal wear is not required in either theatre. Attire generally varies. Above all, we want you to feel comfortable.

Refreshments are available in both the mezzanine and in the Robertson Room during intermission. Food and drinks, except for bottled water, are not permitted inside the auditorium.  Beverages purchased at concessions in a Capitol Theatre Cup are allowed in the theatre. The closable lid must be on the cup while in the Theatre. 

COVID-19 Update: August 1, 2022

Per the Governor's proclamation, the State of Washington is no longer requiring COVID Vaccine Verification nor masking indoors for entry to events. Effective April 1st, 2022, Masks are encouraged but not required while in the building for audiences.  

We appreciate the continued leadership of our public officials, and we remain prepared to respond to evolving circumstances. As updates become available, we will communicate revised event and ticketing information. Updates will be sent via email, social media, and this webpage.

 In an effort to provide the highest level of public safety to our audiences, artists, staff, and volunteers, our staff will continue to be masked in the facility. 

If you need to talk to someone directly, please call 509-853-2787 and leave a message.
Capitol Theatre staff will return your call as promptly as possible. 

The photographing or sound recording of any performance or the possession of any device such as photographing or sound recording inside this theatre, without written permission of the management, is prohibited by law.

Please turn off cell phones, pagers and watch alarms before the performance begins. To receive incoming calls at (509) 853-ARTS (2787), leave your name and seat number with an usher and you will be contacted during intermission.

If you experience any discomfort during a performance, an usher or our house manager will be glad to assist you.

All children, including babes in arms, must have a ticket for a seat next to his or her guardian in order to be admitted. Capitol Theatre productions are generally suitable for ages 8 and above. Some shows deal with mature themes and may not be appropriate for all children.

Please leave the following information with your sitter or service, so we can quickly locate you in the event of an emergency:

Theatre box office phone number: 509.853.ARTS (2787)
Your seat location: aisle, section, row, seat number

Patrons arriving late will be seated at the first suitable pause in the performance in the least disruptive location. Following intermission, an usher will help you find your seat.

All performances will take place as scheduled, regardless of weather conditions.

 Theatre is a shared experience. It is created and executed by caring, passionate, and dedicated people. All of the Staff are here to help make this experience enjoyable. 

For the benefit of all guests attending events at the Capitol Theatre, please:

  • Cooperate with the ushers & Front-of-House staff. They are here to help you, keep an orderly environment, and ensure that the show begins on time. 
  • Please silence your cell phone and all other electronic devices. Do not text or check social media during the performance. If you need to take a phone call, please leave your seat and go to the lobby to do so. 
  • Please refrain from talking or singing during the performance or making overly disruptive comments. It can be distracting to your fellow theatergoers and is not thoughtful. 
  • Please remove your hat when seated.
  • Remember to unwrap any cough drops, candy, or other packaged items before the show begins or during applause breaks.
  • Be patient with our restroom lines. We know they are long and space is tight. Everyone will get through the restroom. 
  • Please refrain from wearing strong scents (lotions, perfume, cologne); many people are allergic to scents.
  • Relax and enjoy the show! 


The following is a partial list of prohibited items not permitted inside the theater. The Capitol Theatre management reserves the right to prohibit other items as deemed necessary.

  • External Flash Camera Units
  • Interchangeable/Detachable Camera Lenses
  • Recording Devices
  • Laser Pointers
  • Illegal Drugs/Substances
  • Fireworks
  • Helium Balloons
  • Confetti
  • Glass Vases
  • Unapproved Signs, Pamphlets, Handouts, and Ads
  • Helium Balloons
  • Confetti
  • Outside Food or Beverage
  • Pets other than Service Animals
  • Smoking (including vaping) is not allowed in any part of the theater nor within 25 feet of the theater entrance.

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Call 509-853-2787

for More Information
or to order tickets

Box Office

M-F 11am-4pm
11am - Show Time on Show Days

The Capitol Theatre

19 S. 3rd Street
Yakima, WA

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