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Frequently Asked Questions

Whether this is your first visit to a Capitol Theatre event or your fiftieth, we want to ensure that you enjoy every moment. If you have any questions about our accommodations or services, please call 509.853.ARTS(2787) or email arts@capitoltheatre.org.

Accessibility

The Capitol Theatre is pleased to provide the following services to our patrons with disabilities. If you have any questions or concerns, please call 509.853.8000 or e-mail arts@capitoltheatre.org. We welcome your feedback on enhancing our services.

Free Listening Systems for use in either theatre are offered for hearing impaired patrons. Sit anywhere and enjoy enhanced sound quality with a listening system utilizing “FM” transmission. To request this lightweight earphone unit and small belt pack call the Box Office for details or see an usher prior to the performance.

Wheelchair seating is available in both Capitol Theatre and 4th Street Theatre. Please call the box office at 509.853.ARTS (2787) for more information.

Cameras and Recorders

The photographing or sound recording of any performance or the possession of any device such as photographing or sound recording inside this theatre, without written permission of the management, is prohibited by law.

Cell Phones, Pagers and Alarms

Please turn off cell phones, pagers and watch alarms before the performance begins. To receive incoming calls at (509) 853-ARTS (2787), leave your name and seat number with an usher and you will be contacted during intermission.

Ushers

If you experience any discomfort during a performance, an usher or our house manager will be glad to assist you.

Children

All children, including babes in arms, must have a ticket for a seat next to his or her guardian in order to be admitted. Capitol Theatre productions are generally suitable for ages 8 and above. Some shows deal with mature themes and may not be appropriate for all children.

Emergency Contact

Please leave the following information with your sitter or service, so we can quickly locate you in the event of an emergency:

Theatre box office phone number: 509.853.ARTS (2787)
Your seat location: aisle, section, row, seat number

Late Seating Policy

Patrons arriving late will be seated at the first suitable pause in the performance in the least disruptive location. Following intermission, an usher will help you find your seat.

Weather

All performances will take place as scheduled, regardless of weather conditions.

Patron Considerations

Please apply fragrance in moderation and refrain from talking or singing during the show.

The Capitol Theatre Main Stage

Wheelchair Seating - available on the Orchestra Level of the Theatre, call the Box Office for advance reservations.

Elevator - designed for our handicapped patrons is available for travel between the Orchestra Level and the Lower Level only.

Restrooms - located on the Mezzanine and Lower Level (includes handicap facilities) of the Theatre

Refreshments - available on the mezzanine and in the lower lobby before the performance and during intermission. All beverages brought into the auditorium must be in a Capitol Theatre House cup with the lid sealed. Water bottles purchased at one of the Capitol bars are permitted in the auditorium without a Capitol Theatre House cup. All outside beverages are strictly prohibited. Food is not allowed in the auditorium. 

The 4th Street Theatre

The entrance to the 4th Street Theatre is located on 4th street, east of the Capitol Theatre Main Stage entrance.

Wheelchair Seating - always available, no need to call for advance reservations Elevator - wheelchair accessible and available for travel between the 4th Street Theatre Lobby and the 4th Street Theatre

Restrooms - located on the same floor as the theatre, includes handicap facilities

Refreshments - available before performances and during intermission in the 4th Street Theatre (includes beer and wine).

Tickets

You may purchase tickets online, by phone, or in person at the box office. Tickets are non-refundable. If you’re unable to attend a performance, you may donate your tickets to The Capitol Theatre and receive a tax-deductible receipt for your income taxes. To donate, please call 509.853.8000 before the performance. Season tickets subscribers may exchange their tickets for a different performance of the same show. If you lose or forget your tickets, please call 509.853.ARTS (2787) or 877.330ARTS (2787) for a replacement. You may pick up your tickets at the box office the day of the show.

Arrival Time

Doors typically open 30 minutes prior to the event at both Capitol Theatre and 4th Street Theatre. These times may vary, please call the Box Office at 509.853.ARTS (2782) for confirmation on a specific event.

All performances start promptly; unfortunately, latecomers cannot be seated until the first suitable pause in the show. Please check tickets for show time.

Lost & Found

The lost and found department is located in the Theatre. Check with an usher or phone the box office at 853-2787, Monday–Friday, 11 a.m.–4 p.m. or e-mail arts@capitoltheatre.org with the subject line “Lost & Found.” Please include your name, phone number, seat location, and a description of the item. Lost & Found items are stored for three months, and then donated to charity.

Box Office

The box office is located in front of the The Capitol Theatre at 19 S. 3rd Street. You may purchase tickets in person at the box office with no additional service fees.

Box Office Hours:
Monday - Friday, 11am - 4pm
Show days vary

Attire

For many patrons, attending a live performance is a special occasion, but formal wear is not required in either theatre. Attire generally varies. Above all, we want you to feel comfortable.

Food & Drinks

Refreshments are available in both the mezzanine and in the Robertson Room during intermission. Food and drinks, except for bottled water, are not permitted inside the auditorium.

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Call (509) 853-ARTS
for More Information
or to order tickets

Box Office
M-F 11am-4pm
11am - Show Time on Show Days

The Capitol Theatre
19 S. 3rd Street
Yakima, WA