The Capitol Theatre is pleased to provide the following services to our patrons with disabilities. If you have any questions or concerns, please call 509.853.8000 or e-mail email@example.com. We welcome your feedback on enhancing our services.
Free Listening Systems for use in either theatre are offered for hearing impaired patrons. Sit anywhere and enjoy enhanced sound quality with a listening system utilizing “FM” transmission. To request this lightweight earphone unit and small belt pack call the Box Office for details or see an usher prior to the performance.
Wheelchair seating is available in both Capitol Theatre and 4th Street Theatre. Please call the box office at 509.853.ARTS (2787) for more information.
Service Animals, as recognized by Washington State law, are allowed in both the Capitol Theatre and 4th Street Theatre. If you plan on attending a performance with your service animal, please call the Box office ahead of time so we can ensure there is an appropriate amount of space at your seat to accommodate your service animal’s needs.
ADA Title III defines service animals as dogs that are individually trained to do work or perform tasks for people with disabilities. Examples of such work or tasks include guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting and protecting a person who is having a seizure, reminding a person with mental illness to take prescribed medications, calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack, or performing other duties. Service animals are working animals, not pets.
Emotional support animals, comfort animals, and therapy dogs are not service animals under Washington State Law. Other species of animals, whether wild or domestic, trained or untrained, are not considered service animals either. A doctor’s letter does not turn an animal into a service animal. The work or task a dog has been trained to provide must be directly related to the person’s disability.
COVID-19 Update: August 1, 2022
Per the Governor's proclamation, the State of Washington is no longer requiring COVID Vaccine Verification nor masking indoors for entry to events. Effective April 1st, 2022, Masks are encouraged but not required while in the building for audiences.
We appreciate the continued leadership of our public officials, and we remain prepared to respond to evolving circumstances. As updates become available, we will communicate revised event and ticketing information. Updates will be sent via email, social media, and this webpage.
In an effort to provide the highest level of public safety to our audiences, artists, staff, and volunteers, our staff will continue to be masked in the facility.
If you need to talk to someone directly, please call 509-853-2787 and leave a message.
Capitol Theatre staff will return your call as promptly as possible.
The photographing or sound recording of any performance or the possession of any device such as photographing or sound recording inside this theatre, without written permission of the management, is prohibited by law.
Please turn off cell phones, pagers and watch alarms before the performance begins. To receive incoming calls at (509) 853-ARTS (2787), leave your name and seat number with an usher and you will be contacted during intermission.
If you experience any discomfort during a performance, an usher or our house manager will be glad to assist you.
All children, including babes in arms, must have a ticket for a seat next to his or her guardian in order to be admitted. Capitol Theatre productions are generally suitable for ages 8 and above. Some shows deal with mature themes and may not be appropriate for all children.
Please leave the following information with your sitter or service, so we can quickly locate you in the event of an emergency:
Theatre box office phone number: 509.853.ARTS (2787)
Your seat location: aisle, section, row, seat number
Patrons arriving late will be seated at the first suitable pause in the performance in the least disruptive location. Following intermission, an usher will help you find your seat.
All performances will take place as scheduled, regardless of weather conditions.
Please apply fragrance in moderation and refrain from talking or singing during the show.
Beginning July 1, 2022, the Capitol Theatre Committee will start charging $2 per ticket (added at the time of sale) to support the health and future of our historic theatre. This fee is not a service fee, but goes directly to the maintenance of the building, and assures the 100+ year legacy of community support continues through the coming century.
Wheelchair Seating - available on the Orchestra Level of the Theatre, call the Box Office for advance reservations.
Elevator - designed for our handicapped patrons is available for travel between the Orchestra Level and the Lower Level only.
Restrooms - located on the Mezzanine and Lower Level (includes handicap facilities) of the Theatre
Refreshments - available on the mezzanine and in the lower lobby before the performance and during intermission. All beverages brought into the auditorium must be in a Capitol Theatre House cup with the lid sealed. Water bottles purchased at one of the Capitol bars are permitted in the auditorium without a Capitol Theatre House cup. All outside beverages are strictly prohibited. Food is not allowed in the auditorium.
The entrance to the 4th Street Theatre is located on 4th street, east of the Capitol Theatre Main Stage entrance.
Wheelchair Seating - always available, no need to call for advance reservations Elevator - wheelchair accessible and available for travel between the 4th Street Theatre Lobby and the 4th Street Theatre
Restrooms - located on the same floor as the theatre, includes handicap facilities
Refreshments - available before performances and during intermission in the 4th Street Theatre (includes beer and wine).
You may purchase tickets online, by phone, or in person at the box office. Tickets are non-refundable. If you’re unable to attend a performance, you may donate your tickets to The Capitol Theatre and receive a tax-deductible receipt for your income taxes. To donate, please call 509.853.8000 before the performance. Season tickets subscribers may exchange their tickets for a different performance of the same show. If you lose or forget your tickets, please call 509.853.ARTS (2787) or 877.330ARTS (2787) for a replacement. You may pick up your tickets at the box office the day of the show.
Doors typically open 30 minutes prior to the event at both Capitol Theatre and 4th Street Theatre. These times may vary, please call the Box Office at 509.853.ARTS (2782) for confirmation on a specific event.
All performances start promptly; unfortunately, latecomers cannot be seated until the first suitable pause in the show. Please check tickets for show time.
The lost and found department is located in the Theatre. Check with an usher or phone the box office at 853-2787, Monday–Friday, 11 a.m.–4 p.m. or e-mail firstname.lastname@example.org with the subject line “Lost & Found.” Please include your name, phone number, seat location, and a description of the item. Lost & Found items are stored for three months, and then donated to charity.
The Box office is located in front of The Capitol Theatre at 19 S. 3rd Street. You may purchase tickets in person at the Box Office with no additional service fees.
Box Office Hours:
Monday - Friday, 11am - 4pm
Show days vary
For many patrons, attending a live performance is a special occasion, but formal wear is not required in either theatre. Attire generally varies. Above all, we want you to feel comfortable.
Refreshments are available in both the mezzanine and in the Robertson Room during intermission. Food and drinks, except for bottled water, are not permitted inside the auditorium.
Call (509) 853-ARTS
for More Information
or to order tickets
11am - Show Time on Show Days
The Capitol Theatre
19 S. 3rd Street