My Account (Log InPlease enable Javascript to continue) Cart () Log Out

Job Title: Box Office Assistant

Posted on April 01, 2019

Job Description:

SOME WEEKENDS/EVENINGS AND OT

PURPOSE OF THE POSITION:

Box office assistants provide exceptional customer service through the ticket purchasing process.  Assistants collect pertinent customer information that facilitates a dynamic engagement between the Capitol Theatre Committee (CTC) and its patrons.  They support the sale of ticket to events presented in CTC facilities and other venues as contracted.  Processing includes single ticket and series subscriptions for both CTC and contracted clients.

WORKING RELATIONSHIPS:

This position reports to the Patron Services Manager as part of a collaborative team working with CTC employees, volunteers, vendors, clients and customers. 

ESSENTIAL CHARACTERISTICS:

  1. This position requires a friendly, outgoing individual with great communication, listening, and customer service skills.
  2. A successful Assistant must be well organized and able to handle multiple tasks simultaneously.
  3. Assistants must be punctual and reliable with an attention to detail.

ESSENTIAL DUTIES:

(The essential functions listed below are not intended to reflect all duties that may be assigned to this position. The CTC may augment duties at its discretion.)

  1. Utilizes an internet-based ticketing system to process ticket orders, daily sales reports, and promoter settlements as directed by the Patron Services Manager.
  2. Sells single and subscription tickets to the general public on-site and/or by phone. Supports patrons in their use of the on-line purchasing system.
  3. Fills orders to maximize the customer experience with regard to the artists and the rest of the audience.
  4. Maintains data files through accurate data entry and analysis utilizing a variety of computer programs and applications.
  5. Has the ability to complete essential functions during an allocated shift.
  6. Available to work regular daytime hours, as well as some evenings and weekends as assigned.
  7. Perform under the Working Conditions as described below.

QUALIFICATIONS FOR ENTRY

KNOWLEDGE OF:

ABILITY TO:

EXPERIENCE, CERTIFICATION/LICENSES, AND TRAINING:

WORKING CONDITIONS:

For more information email sierra@capitoltheatre.org or call: 509-317-7700

 Apply Online

Apply Online Download Application

Return to Job Listings

Join our mailing list

Call (509) 853-ARTS
for More Information
or to order tickets

Box Office
M-F 11am-4pm
11am - Show Time on Show Days

The Capitol Theatre
19 S. 3rd Street
Yakima, WA