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Job Title: Bar Manager

Posted on July 14, 2022

Job Description:

Bar Manager

PURPOSE OF THE POSITION:

The Bar Manager position oversees the sale of alcoholic and non-alcoholic beverages before and during events. This position provides leadership and training for Capitol Theatre Committee (CTC) bartenders.

 

WORKING RELATIONSHIPS:

This position reports to the CTC Patron Services Manager. This position works closely in collaboration with CTC House Manager and outside vendors. This position oversees all CTC bartenders.

 

EXPECTATIONS OF THE POSITION:

The Department Head positions are expected to be hands on leaders in their areas of expertise and model the manner and quality of service CTC expects of all of its staff. These positions are “working heads” and are expected to fill the various roles of bar staff while accomplishing their other duties. As part of a leadership team, the Department Heads work together to oversee all front-of-house staff and volunteers in the facility, not only the ones in their departments. Department Heads are expected to teach good work habits alongside training specific front-of-house staff in the more detailed aspects of their departments.

 

LENGTH OF APPOINTMENT:

The Department Head positions are 10 month appointments, starting in September and running through the end of June. Depending on the summer months’ schedules, the appointment can be extended through the end of August at the discretion of the CTC Patron Services Manager. There are no term limits on appointments, and any Department Head can re-apply for the position the following season.

 

Due to the nature of scheduling the use of rental facilities, there is no set number of hours per week for these positions. Though no guarantees on the number of hours are made, Department Heads are given the right of first refusal on all work shifts in their departments up to a max of 40 hours per week. Department Heads may work more than 40 hours per week but lose the right of first refusal on shifts once they have worked 40 hours.

 

ESSENTIAL DUTIES:

(The essential functions listed below do not reflect all duties that may be assigned to this position.  The Patron Services Manager may augment duties, including essential functions, at their discretion.)

  1. Provide superior customer service with the first priority being audience safety and comfort.
  2. Oversee day-to-day concession and beverage sales.
  3. Sell beverages and process sales transactions (credit card processing and making change for cash sales) in a fast paced and time constrained setting.
  4. Reconcile sales at the beginning and end of each shift.
  5. Clean and maintain all bars and associated equipment, such as kegerators, beverage refrigerators, bar towels, etc.
  6. Manage, restock, and report on bar inventory and supplies.
  7. Maintain and update equipment inventory lists.
  1. Fill in for any vacant position in their department with little to no notice.
  2. Train new bartenders in the practices and policies of their department to at least the minimum CTC standard level.
  1. Create and submit bar reports to the Patron Services Manager.
  2. Make sure that the bar areas of the facility are well maintained and clean for the public at the beginning, during, and after events.
  3. Attend front-of-house meetings, and facility rental meetings as required.
  4. Perform under the Working Conditions described below.

 

QUALIFICATIONS FOR ENTRY:

ESSENTIAL CHARACTERISTICS:

  1. A friendly, outgoing individual with strong communication, listening, and customer service skills.
  2. Able to operate effectively as a team leader both individually and within a group.
  3. Solution oriented, a creative problem solver, and a critical thinker.
  4. Well organized and able to coordinate multiple projects simultaneously.
  5. Punctual and reliable with an attention to detail.

 

KNOWLEDGE OF:

  1. Safe working practices and industry standards.
  2. Effective business communication and customer service.
  3. Cash management and credit card handling.
  4. Pertinent federal, state, and local laws, codes and regulations.

 

ABILITY TO:

  1. Work under minimal supervision and collaboratively as part of a team.
  2. Plan, organize, and complete daily tasks and achieve longer-term goals.
  3. Gather and evaluate information and communicate effectively both verbally and in writing.
  4. Manage and lead diverse and dynamic groups of workers and vendors.
  5. Accurately perform cash and credit card till transactions.
  6. Exercise discretion and independent judgment in matters of significance.

 

EXPERIENCE, CERTIFICATION/LICENSES, AND TRAINING:

  1. Working knowledge of bar operations and applicable liquor laws.
  2. Strong computer aptitude with a proficiency in Microsoft Office and Point of Sale software required.
  3. Must be 21 years of age with a valid Class 12 MAST permit.

 

WORKING CONDITIONS:

  1. Regularly work in a “theatre environment” including standing for extended periods and working in low-light situations.
  2. Occasionally work in an “office environment.”
  3. Frequently work nights, weekends, and holidays.
  4. Hours will vary depending on the number of events in the season and needs of each event.
  5. Occasionally work mandatory overtime.
  6. Regularly work with unsatisfied or angry customers.
  7. Regularly work under tight time constraints.
  8. Frequently lift up to 50 pounds and occasionally lift up to and over 50 pounds.

 

 Applications are encouraged to submit resumes and letters of interest by August 8, 2022.
Please submit all inquiries by email only to cat@capitoltheatre.org.

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