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Job Title: Assistant House Manager

Posted on July 14, 2022

Job Description:

Assistant House Manager

PURPOSE OF THE POSITION:

The Assistant House Manager position oversees all activities pertaining to audience services and front-of-house operations for all events in the Capitol and 4th Street Theatres, and is responsible for supervising all Capitol Theatre Committee (CTC) front-of-house employees. The Assistant House Manager also acts as a CTC liaison with touring shows and renters. 

 

WORKING RELATIONSHIPS:

This position reports to the CTC House Manager. This position also works closely in collaboration with CTC Stage Manager and with outside touring personnel, renters, and vendors. This position oversees all CTC front-of-house employees and volunteers.

 

ESSENTIAL DUTIES:

(The essential functions listed below do not reflect all duties that may be assigned to this position.  The Patron Services Manager may augment duties, including essential functions, at their discretion.)

  1. Provide superior customer service with the first priority being audience safety and comfort.
  2. Coordinate all audience management issues, including addressing crowd noise, unauthorized use of camera/recording devices, and unruly/disruptive patrons.
  3. Oversee concession and merchandise sales, separate from bar sales.
  4. Respond to emergency situations, and coordinate CTC emergency efforts until relieved.
  5. Confirm all patrons have exited the public areas of the facility and secure the front-of-house areas following each performance.
  1. Fill in for any vacant position in their department with little to no notice.
  2. Train new front-of-house employees and volunteers in the practices and policies of their department to at least the minimum CTC standard level.
  1. Create and submit show reports to the Patron Services Manager.
  2. Lead tours of the facilities for patrons and guests.
  3. Make sure the front-of-house areas of the facility are well maintained and clean for the public at the beginning, during, and after events.
  4. Attend front-of-house meetings and facility rental meetings as required.
  5. Perform under the Working Conditions described below.

 

QUALIFICATIONS FOR ENTRY:

ESSENTIAL CHARACTERISTICS:

  1. A friendly, outgoing individual with strong communication, listening, and customer service skills.
  2. Able to operate effectively as a team leader both individually and within a group.
  3. Solution oriented, a creative problem solver, and a critical thinker.
  4. Well organized and able to coordinate multiple projects simultaneously.
  5. Punctual and reliable with an attention to detail.

 

KNOWLEDGE OF:

  1. Safe working practices and industry standards.
  2. Effective business communication and customer service.
  3. Basic theatre operations.
  4. Computers, internet, and social media platforms.
  5. Cash management and credit card handling.
  6. Principles and practices of project management.
  7. Pertinent federal, state, and local laws, codes and regulations.

 

ABILITY TO:

  1. Work under minimal supervision and collaboratively as part of a team.
  2. Plan, organize, and complete daily tasks and achieve longer term goals.
  3. Gather and evaluate information and communicate effectively both verbally and in writing.
  4. Manage and lead diverse and dynamic groups of workers and clients.
  5. Exercise discretion and independent judgment in matters of significance.

 

EXPERIENCE, CERTIFICATION/LICENSES, AND TRAINING:

  1. Minimum 1 year of experience in House Management or equivalent customer service position preferred.
  2. Strong computer aptitude with a proficiency in Microsoft Office and Point of Sale software required.
  3. Mixologist license preferred.

 

WORKING CONDITIONS:

  1. Regular work in a “theatre environment” including standing for extended periods and working in low-light situations.
  2. Occasionally work in an “office environment.”
  3. Frequently work nights, weekends, and holidays.
  4. Hours will vary depending on the number of events in the season and needs of each event.
  5. Occasionally work mandatory overtime.
  6. Regularly work with unsatisfied or angry customers.
  7. Regularly work under tight time constraints.
  8. Frequently lift up to 20 pounds and occasionally lift up to and over 50 pounds.

 

Applications are encouraged to submit resumes and letters of interest by August 8, 2022.
Please submit all inquiries by email only to cat@capitoltheatre.org.

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